**Return and Exchange Policy**
**No Refund, Return for Exchange**
Thank you for shopping at Seraphic empire. We appreciate your business and strive to provide you with the best products and customer service. Please read our return and exchange policy carefully before making a purchase.
**Returns for Exchange**
We understand that sometimes you may receive a product that doesn’t meet your expectations or has arrived in less than perfect condition. In such cases, we offer exchanges for products that meet the following conditions:
1. **Product Condition:** The product must be in good, unused, and resalable condition. It should be in its original packaging, with all tags, labels, and accessories intact.
2. **Timely Request:** You must request an exchange within 1 day of receiving the product. We may not be able to process exchanges requested after this timeframe.
3. **Proof of Purchase:** You must provide a valid proof of purchase, such as the order number and purchase receipt.
**Non-Returnable Items**
Please note that certain items are non-returnable and non-exchangeable unless they arrive damaged or defective. These items include clothes.
**Damaged or Defective Products**
If you receive a damaged or defective product, please contact our customer support team within 2 days of receiving the product. We will provide instructions on how to return the item for a replacement.
**Return Shipping**
The customer is responsible for the cost of return shipping for exchanges, unless the product is damaged or defective.
**Exchange Process**
1. Contact our customer support team at support@seraphic-empire.com or +447438880770 to initiate the exchange process.
2. Provide your order number, details of the product you wish to exchange, and the reason for the exchange.
3. Our team will review your request and provide you with instructions for returning the product.
4. Once we receive the returned product and verify its condition, we will process the exchange and ship the replacement product to you.
**Cancellation Policy**
We do not accept cancellations of orders once they have been placed. Please review your order carefully before completing your purchase.
**Contact Us**
If you have any questions or concerns about our return and exchange policy, please don’t hesitate to contact our customer support team at support@seraphic-empire.com
We reserve the right to amend this policy at any time without prior notice. Please check our website for the most up-to-date policy.
Thank you for shopping with us!